Please be a responsible resident and report faults noticed. This page addresses escalation of reported faults, Johannesburg Water (and sewerage), City Power, Johannesburg Roads Agency, City Parks (including fallen trees), and Pikitup (refuse and bin matters) matters.
Please use this format when wanting a fault/issue escalated. PLEASE NOTE that most faults reported to *City Power* and *Jhb Water* are attended to within 24hrs from the time of logging the fault.
1. *Ref:*
2. *Address:*
3. *Name:*
4. *Problem:*
5. *Reported date & time
Once a fault has been logged with the City of Johannesburg please post the fault onto the COJ WhatsApp group using the format above to allow for clear and easy communication.
*JOHANNESBURG WATER*
For water supply, leakages as well as sewage issues, such as blocked drains: Email: customer@jwater.co.za or customerserviceemails@jwater.co.za
Call centre: +27 (0) 86 056 2874 / 011 375 5555
SMS: 45201
Customer notices are placed on https://www.johannesburgwater.co.za/media/media-statement/customer-notices/ and through ‘X’ (former Twitter) @JHBWater
Anonymous tip-offs: +27 (0) 80 000 2587
Filtered borehole water available, own containers required:
*CITY POWER*
Internet: citypower.mobi (to register both the City Power Account Number and Meter Number are needed)
Call centre: 011 490 7484 / 011 375 5555
Cable Theft: Telephone: 011 490 7900 / 11 / 7553
Anti Fraud & Illegal Connection: Telephone: 0800 002 587
Call Centre Toll-Free: 0800 202 925
Theft & Vandalism Toll-Free: 0800 116 166
Theft & Vandalism WhatsApp Number: 083 579 4497
Planned (and unplanned) power outages are announced on https://www.citypower.co.za/customer-services/outages and loadshedding information on https://www.citypower.co.za/customer-services/loadshedding. City Power further makes use of ‘X’ (former Twitter) @CityPowerJhb to keep customers informed.
*JOHANNESBURG ROAD AGENCY*
Email: hotline@jra.org.za
Call centre: 0860 562 874
Service request may also be escalated at https://jra.org.za/customer-service/
‘X’ (former Twitter): @MyJra
*CITY PARKS*
CALL CENTRE: 011 375 5555 & 086 056 2874
EMAIL: joburgconnect@joburg.org.za and for fallen trees: trees@jhbcityparks.com
*PIKITUP* (Refuse removal)
Email: info@pickitup.co.za
Lost/stolen Refuse Bin: 0860 562 874 or 011 375 5555 – will be issued with a reference number, which should be kept in a safe place, as no bin will be issued without it. Note that a bin replacement levy of R 385.00 for the replacement of a 240L bin that was lost, damaged or stolen prior to the end of their useful lifespan of 5 years. https://www.pikitup.co.za/wp-content/uploads/2023/05/Stolen-Bin-A4.pdf
Main Pikitup number: 087 357 1068
- What to do if your bin has been stolen?
Complete an affidavit at a police station nearest to your place of residence, have your municipal account ready before calling the City’s Call Centre to make an application for a bin replacement. This process applies to domestic as well as business customers. - What to do if your bin is damaged?
Report the damaged bin through the City’s Call Centre number and also be in possession of your account number when applying for your bin to be replaced. - What to do when requesting an additional bin?
Call the City’s Call Centre number and remember to have your account available and a reference number will be issued to you which will be used to issue an additional bin. However, in such incidences, residents will be required to pay for the cost of the additional bins.
The reference number will then be referred to a Pikitup official who will attend to a customer’s request. Customers’ should always sign the bin delivery document as proof that they have received the bin. Residents and businesses should also note that no bin request will be processed without a reference number. Furthermore, in terms of Pikitup’s bin management policy, a damaged bin will be replaced at no cost to the customer but lost or stolen bins will only be replaced for free once in a bins’ useful life. The current useful life span of a bin is eight (8) years.
In relation to sectional title properties, Pikitup will provide bins equal to the lower number of units in the complex or bins equal to the space available to store bins in such properties. Residents living in such properties should note that only the property owner or the managing agent may apply for a bin on their behalf. In the event, tenants would like to make applications for bins, their applications will only be entertained once they have a letter of authority from the owner or the managing agent of the property.
The City of Johannesburg Call Centre number: 011 375 5555 or 086 0562874 and press option 4 for Pikitup or 087 357 1068 or 010 055 5990.
Stay informed about the City of Johannesburg Metropolitan Municipality through https://joburg.org.za/services_/Pages/Group-Finance.aspx and https://joburg.org.za/Pages/2018%20Notices/City%20Notices.aspx
